quote · Legacy record
What is good customer service about then?One word: caring.Bad customer service happens when the employee doesn't care.You could chalk it up to low wages or getting paid regardless of results. But that's not it either.Hiring managers need to do two things and two things only:1. Hire employees that ALREADY care and are ALREADY motivated.2. Repeat step 1.When this is done, everything changes. People are happy on both sides of the table.Costs for management and training plummet
What is good customer service about then?One word: caring.Bad customer service happens when the employee doesn't care.You could chalk it up to low wages or getting paid regardless of results. But that's not it either.Hiring managers need to do two things and two things only:1. Hire employees that ALREADY care and are ALREADY motivated.2. Repeat step 1.When this is done, everything changes. People are happy on both sides of the table.Costs for management and training plummet
Approximate author period: c. 2013 AD · contemporary
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- Author or tradition
- Richie Norton
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- Approximate author period: c. 2013 AD · contemporary
Approximate historical context for attribution to Richie Norton, based on documented writing activity in 2013. First-person post dated 7 December 2013 says The Power of Starting Something Stupid was completed and launched in 2013. Source: The Big Fat Fresh Start — original author post, https://richienorton.com/2013/12/the-big-fat-fresh-start/ (checked 2026-10-09). This does not establish the composition date or authenticate the attribution of these words. Source: https://richienorton.com/2013/12/the-big-fat-fresh-start/ (accessed 2026-10-09).
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Supplied reference C; CSV row 107493; supplied attribution, independently unverified
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