02UndatedFor every dilemma, find at least three or four possible solutions. The creative process leads to better results.Marilyn Suttle / quote ↗
05UndatedWhen you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.Marilyn Suttle / quote ↗
06UndatedOptimists move through life with a happy exterior. What happens on the inside shows up on the outside.Marilyn Suttle / quote ↗
07UndatedWhen you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.Marilyn Suttle / quote ↗
08UndatedPeople who work in an environment where doing their best is recognized have a better chance of feeling good about their work.Marilyn Suttle / quote ↗
09UndatedDo an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.Marilyn Suttle / quote ↗
10UndatedWhen you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.Marilyn Suttle / quote ↗
13UndatedCustomers are human and humans can view situations in unexpected ways.Marilyn Suttle / quote ↗
14UndatedThank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.Marilyn Suttle / quote ↗
15UndatedYour customers are responsible for your company’s reason for existing.Marilyn Suttle / quote ↗
16UndatedEven your most loyal customers always have a choice about where to take their business.Marilyn Suttle / quote ↗
17UndatedAfter each customer interaction, notice if you gave them a “happy to see you” kind of experience.Marilyn Suttle / quote ↗
18UndatedHow you think about your customers influences how you respond to them.Marilyn Suttle / quote ↗
19UndatedIf you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.Marilyn Suttle / quote ↗
20UndatedCater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.Marilyn Suttle / quote ↗
22UndatedFeelings have more to do with the story you tell yourself than the facts.Marilyn Suttle / quote ↗
