quote · Legacy record
The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.
The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.
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- Author or tradition
- Marc Benioff
Attribution: attributed - Country attributed
- Not established
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- Contributor-provided quotation collection
Supplied reference C; CSV row 499467; supplied attribution, independently unverified
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