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Familiarity with the brand requires some experience of it (via advertising, word of mouth, internet publicity), Confidence comes with the perception of competence in the brand itself (which is why new brands really need to work hard for people to experience them first) and Trustworthiness refers to the sense of whether the brand is going to live up to its promise of reliability for the price paid.

Familiarity with the brand requires some experience of it (via advertising, word of mouth, internet publicity), Confidence comes with the perception of competence in the brand itself (which is why new brands really need to work hard for people to experience them first) and Trustworthiness refers to the sense of whether the brand is going to live up to its promise of reliability for the price paid.

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Attribution & collection notes
Author or tradition
David Amerland
Attribution: attributed
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Not established
A country attribution does not establish the earliest origin.
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Historical period not yet established
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Contributor-provided quotation collection

Supplied reference C; CSV row 178004; supplied attribution, independently unverified

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